Sonal Prasher - name logo

Sonal Prasher - image

Works at IBM India Pvt. Ltd.

❝Hey There!
  I am Sonal Prasher.
  I'm looking forward to share a small space
  in the world of Technology
  to make a huge difference.❞

Education

Qualification College Board/University Year of Passing Percentage
Master Of Computer Applications Indira Gandhi Delhi Technical University For Women Indira Gandhi Delhi Technical University For Women 2016 83.23%
Bachelor Of Physical Science Deen Dayal Upadhyaya College University of Delhi 2013 78.33%
Class 12th Mother Teresa Public School Central Board Of Secondary Education 2010 73.40%
Class 10th Mother Teresa Public School Central Board Of Secondary Education 2008 91.20%

Technical Skills

Operating System

Windows
AIX
Linux

Database

Oracle
SAP HANA DB
 SAP Skills

SAP Netweaver 7.0 & above
Solman 7.1
Solman 7.2
SAP PI/PO
SAP BO
SAP EP

"There is always a scope for more"

Trainings Attended

  • SAP Basis (August 2016)
    • By SAP Education, held at IBM India
    • Skill: SAP Basis Administration
  • HA200 (March 2017)
    • By IBM India Pvt. Ltd
    • Skill: HANA Database 2.0
  • MaxAttention: HA200 (December 2017)
    • By SAP Labs, held at IBM India
    • Skill: HANA Database Administration
  • MaxAttention: E2E Empowering Workshop- E2E110RCA (April 2018)
    • By SAP Labs, held at IBM India
    • Skill: Solution Manager 7.2

Experience

SAP Basis and HANA Administrator, IBM India Pvt. Ltd (August 2016 - Present).
  • Worked closely with senior members of team to heal Severity Incidents – Severity 1 and 2 having resolution SLA of 1.5 hours.
  • Independently handling Severity 3 and 4 incidents with resolution SLA of 5 hours.
  • Attending incident bridge to communicate with all the involved teams for timely resolution.
  • Preparing RCA document for Severity Incidents and communicating to the client.
  • Performed Kernel, JVM, SMD agent Kernel, Web dispatcher, STPI/STA-PI and CLC upgrades.
  • Involved in System Refresh, client copy.
  • Performed SAP Disaster Recovery activities.
  • Involved in AIX OS migration and HA test activities.
  • Configured Alerts in Solution Manager 7.2 for SAP standard job monitoring to reduce the manual activity.
  • Developed SAP GUI script to automate manual report.
  • Maintaining healthy status of the SAP systems by proactively detecting potential issues, analysing and providing timely resolution.
  • Communicating daily system status report to the client along with the action items.
  • Analysing EWA reports and suggesting performance improvement measures and acting upon the same.
  • Alert monitoring and resolving the issues based on alerts in Solution Manager.
  • Checking the Average Dialog Response Time for Production Systems and analysing trend on monthly basis and working closely with different teams and providing Root Cause Analysis in case of any deviation from agreed SLA values.
  • Importing transports and troubleshooting issues related to transports.
  • Analysing and applying SAP notes as per requirements in the SAP System by carefully checking the pre-requisites.
  • Involved in Batch job administration and scheduling of SAP standard jobs.
  • Generating Developer Key and Object Key for developers in SAP support portal.
  • Raising OSS Incidents with SAP as and when required, provided relevant dumps for analysis and followed the steps suggested by SAP after feasibility analysis.
  • Performing File System clean up at OS Level.
  • Performing System Monitoring and Alert Monitoring using Solution Manager 7.1 and 7.2.

Contact Me


I love to work, so don't be shy, i am just an email away.

✉ sonalprasher92@gmail.com

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